Refund Policy and Payment Agreement
Last Updated: 06/05/24
Welcome to Omninos Technologies International Pvt Ltd! Our aim is to offer exceptional service and a seamless experience for our users. Below is our refund policy that outlines the procedures and conditions related to cancelling your Omninos Technologies International Pvt Ltd subscription.
Refund Policy
Omninos Technologies International Pvt Ltd provides users with licensed access to an all-in-one marketing software designed to organize business contacts and save time by automating sales and marketing tasks, including but not limited to text messages, emails, and phone calls. This marketing software is intended for entrepreneurs and businesses, and includes features such as Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more.
Our refund policy is simple: Within the first 30 days of signing up for Omninos Technologies International Pvt Ltd, you're eligible for a full refund. To request a refund, email [email protected]. After 30 days, all payments are nonrefundable, and no credits are provided for partially used subscriptions. Upon cancellation, access continues through the end of your current billing cycle.
Eligibility for 30-Day Money-Back Guarantee
Our 30-day money-back guarantee is designed for new customers who initiate their subscription with us. This guarantee applies to their initial subscription purchase and allows them to request a refund of subscription fees within 30 days if they are unsatisfied.
Account Termination and Data Retention
If you decide to terminate your Omninos Technologies International Pvt Ltd account, you may do so by sending an email to [email protected]. Please be aware that upon termination, all data associated with your account will be permanently deleted from our system.
Refunds for Unused Credits or Features
If you haven't utilized the features included in your subscription plan, unused features are not eligible for a refund. Additionally, any credits remaining in your account are non-refundable.
SMS and Email Usage Fees
Any fees associated with SMS and email usage are non-refundable. This includes charges for telephony usage, text messages, and emails, which cannot be refunded.
Notification of Refund Authorization
Once the refund is formally authorized, an official email notification will be dispatched to the email address associated with your Omninos Technologies International Pvt Ltd account, confirming the initiation of the refund process.
Refund Process
To request a refund, users eligible as per our cancellation policy should initiate the process by sending an email to [email protected] with "Refund Request" in the subject line. Our billing team will acknowledge the receipt within 1-2 business days.
Authorized Payment Method
You must keep a valid payment method on file with Omninos Technologies International Pvt Ltd to pay for all fees. Omninos Technologies International Pvt Ltd will charge applicable fees to any valid payment method you authorize until this Agreement is terminated, and any and all outstanding fees have been paid in full.
Payment Agreement
By purchasing Omninos Technologies International Pvt Ltd, you agree to pay the specified amount for the selected plan at the time of purchase. You can choose to pay monthly or annually. Omninos Technologies International Pvt Ltd reserves the right to change its pricing and payment terms at any time.
To know more about our cancellation policy, please check our website or contact us directly.